01Find the gap before choosing the reminder
Separate patients who never booked a review, those who missed a booked visit and owners who stopped reporting at home. Each needs a different action. One combined no-show number can hide the real operational problem.
02Build a follow-up process your team can sustain
Use a small baseline review before the pilot.
- Record expected and completed follow-ups with a clear date range and denominator.
- Assign an owner and a next action to missing updates; agree how to record contact attempts.
- Keep attendance measures in the scheduling record and compare like-for-like periods.
03Measure the free month honestly
Track care check-in completion, unresolved follow-ups and staff time. Separately record appointment attendance if your PIMS supports it. Compare the same type of patients and appointment mix. Vetomo has no published reduction rate to apply to your clinic in advance.