01Adoption starts at discharge
An app invitation alone does not establish a care relationship. Confirm the clinic connection, explain the plan and show the owner the first task before they leave. Make sure they know when the team reviews updates.
02A practical owner onboarding checklist
Use a fictional patient to rehearse the handover with your staff.
- Confirm the right owner, pet and clinic connection.
- Activate care through the clinic workflow and demonstrate one daily task and one check-in.
- Explain response hours, urgent contact instructions and what to do if the app is unavailable.
03Evaluate participation, not download counts
In the demo, view the same episode from the clinic and owner sides. During the free month, track connection completion, first task completion and points where owners need help. These are more useful implementation signals than app installs alone.