01The handover is part of the workflow
Before discharge, confirm the final instructions, who is responsible for review and the planned recheck. Do not assume a standard template is suitable for every procedure or patient.
02Prepare the operational handover
- Have the responsible professional confirm the patient-specific plan.
- Show the owner how to report the observations requested by the clinic.
- Keep the recheck arrangement in the scheduling system and explain urgent contact separately.
- Assign review cover and record subsequent decisions in the PIMS.
03Demonstrate a report that needs clarification
Ask to see how the team handles an unclear owner update or inadequate photograph. The system should support requesting better information; a picture alone is not a clinical clearance. Assess review effort during the pilot.