1. Agreement and authority
These Terms of Service (“Terms”) are an agreement between Vetomo and the person or organisation accessing the service (“Customer” or “you”). If you act for a clinic, hospital, group, or other organisation, you confirm that you have authority to bind that organisation. An order form, data processing agreement, service description, or other signed agreement may add to or replace parts of these Terms.
2. The service
Vetomo provides software that helps veterinary organisations operationalise and monitor veterinarian-decided aftercare through care episodes, Care Protocols, owner guidance, structured observations and media, exception review, communication, and outcome records. Available features, usage limits, integrations, support, and implementation services are defined in the applicable plan and order form.
3. Clinical and emergency boundaries
Vetomo is not a replacement for a licensed veterinary professional or the Customer’s practice information management system. The Customer remains responsible for diagnosis, prescription, treatment decisions, clinical review, staffing, response policies, emergency instructions, and the official medical record.
Vetomo does not autonomously diagnose, prescribe, calculate doses, authorise medication changes, or clear an emergency. The service must not be presented as continuously monitored unless the Customer has expressly configured and staffed that service. Anyone facing a potential emergency must use the clinic’s emergency instructions or an appropriate emergency veterinary service.
4. Accounts and authorised users
Customers are responsible for identifying authorised users, assigning appropriate roles, maintaining accurate account information, protecting credentials, and promptly removing access that is no longer required. Users must not share accounts or attempt to access another organisation’s data. High-impact actions may require recent authentication and explicit confirmation.
5. Customer responsibilities
The Customer is responsible for:
- the accuracy and legal basis of information entered into or connected to Vetomo;
- clinical approval of protocols, patient-specific plans, advice, and changes;
- configuring clinic hours, response expectations, escalation routes, and emergency information;
- obtaining required notices, consents, permissions, and professional authorisations;
- reviewing exports or writebacks before they become part of the official record; and
- using the service in accordance with law, professional obligations, and these Terms.
6. Acceptable use
You must not:
- use the service unlawfully or to provide veterinary care without required authority;
- circumvent access controls, probe security, or interfere with service operation;
- upload malicious code or content that infringes another person’s rights;
- reverse engineer or copy protected elements except where the law does not allow restriction;
- use automated means to extract data outside documented interfaces and permitted purposes; or
- represent AI-generated or unreviewed material as an approved clinical decision.
7. Customer data and privacy
As between the parties, the Customer retains its rights in Customer Data. The Customer authorises Vetomo to process Customer Data to provide, secure, support, and improve the contracted service and to meet legal obligations. The applicable data processing agreement governs personal data processed on the Customer’s behalf. Public-website data is described in the Privacy Policy.
8. Third-party services and integrations
Integrations may depend on a PIMS vendor, identity provider, notification provider, or other third party. Availability is subject to technical compatibility, contractual approval, third-party terms, and the agreed implementation scope. Vetomo is not responsible for third-party systems outside its control but will handle connected data in accordance with the applicable agreement.
9. Fees, capacity, and taxes
Subscription fees, billing frequency, included Care Episode capacity, additional usage, implementation fees, and payment dates are stated in the order form. Unless the order form says otherwise, fees exclude applicable taxes. Reaching plan capacity does not block a clinically necessary Care Episode; additional usage may be recorded and charged at the agreed rate.
10. Intellectual property
Vetomo and its licensors retain all rights in the service, software, documentation, design, and underlying technology. Subject to payment and compliance with the agreement, Vetomo grants the Customer a limited, non-exclusive, non-transferable right to use the service during the subscription term for its internal veterinary operations. Feedback may be used to improve the service without identifying the Customer or disclosing confidential information.
11. Confidentiality
Each party must protect the other party’s non-public information with reasonable care and use it only for the agreement. Confidentiality obligations do not apply to information that is public without breach, already lawfully known, independently developed, or lawfully received from another source. Legally required disclosures must be limited and, where permitted, preceded by notice.
12. Availability, changes, and support
Vetomo may improve or change the service while preserving the material contracted functionality. Planned support, maintenance, availability commitments, and service levels are defined in the applicable order form. Preview, pilot, and beta features may be changed or discontinued and are subject to their stated limitations.
13. Suspension and termination
Vetomo may suspend access where reasonably necessary to address a security threat, unlawful use, material breach, or risk to another customer or the service. Where practical, Vetomo will provide notice and work to limit the scope and duration. Term, renewal, termination rights, data return, and deletion are governed by the order form and data processing agreement.
14. Warranties and liability
Each party warrants that it has authority to enter the agreement. Additional warranties, disclaimers, liability exclusions, financial caps, indemnities, and remedies must be set out in the approved commercial agreement for the relevant jurisdiction. Nothing in these Terms excludes liability that cannot lawfully be excluded.
15. Governing law and changes
The governing law, courts, and dispute process will be identified in the applicable order form or the final approved version of these Terms. Vetomo may update website terms to reflect service or legal changes. Material changes affecting an active subscription will be handled under the Customer’s agreement.
16. Contact
Questions about these Terms can be submitted through the Vetomo contact page. Do not include patient, owner, or clinical information in a public website enquiry.